P.C. Richard & Son Enhances Fleet Management & Vehicle Tracking To Provide Superior Customer Service

P.C. Richard & Son is the largest chain of private, family-owned electronics, appliance and mattress stores in the US, has been in business since 1909. With over 500 vehicles on the road at any time, making over 5,000 deliveries per day, PC Richard knows how important adopting new technology is to keep their competitive edge.

THE CHALLENGE

Improving On An Already Stellar Foundation of Solid Customer Service and Delivery

The retail industry is an extraordinarily competitive market, especially when a large portion of your business revolves around consumer electronics. Success means never resting on your laurels; and as an industry leader for over a century, few know this better than P.C. Richard & Son. Consistently pushing the envelope of perfection, they are always on the lookout for new and innovative ways to better serve their savvy customer base. So when they sought a development partner who could help them provide even better customer service, they quickly realized the ease of partnering with Vehicle Tracking Solutions.

THE SOLUTION

SILENT PASSENGER’S® SP Quickview

SP Quickview is a customer service department and a customer’s dream come true…. engineered by Vehicle Tracking Solutions, this new feature has proven incredibly popular among P.C. Richard and Sons’ customers and has cut down on service calls as well. Specifically designed to assist fleet operators and customers – SP Quickview displays in real time and on an interactive map, the exact location of the delivery driver or service technician enroute to the customer’s location. With SP QuickView the customer is assured of always being up to date and informed, even given a real-time Estimated Time of Arrival.

THE RESULTS

An Exceptional Customer Experience

With SP Quickview, P.C. Richard customers receive a secure, mobile-friendly web link – unique for their service appointment or delivery sent via text or e-mail. The customer is able to view the vehicle’s route, vehicle’s current location, estimated time of arrival, and as an added security benefit the technician’s name and photo.

“We wanted to do something different, something innovative to let our customers know when our trucks were on the way for a delivery or a service call,” said Gregg Richard, President and CEO of PC Richard & Son. “We looked to VTS, our trusted partner in Fleet Management Solutions to help us create an answer; the result was a solution even better than we imagined. Even more so, our customer response has been overwhelmingly positive.”

ABOUT P.C. RICHARD & SON

Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut, and Pennsylvania, with the majority of the stores located on Long Island and in the New York City boroughs of Queens and Brooklyn.

 

Discover the VTS difference!

See for yourself! Contact us at 1.800.671.5222 or request a free demonstration to find out more.

Request Free DemoLearn More  Get Started